7050 W Palmetto Park Rd

STE 15-465

Boca Raton, FL 33433

Frequently Asked Questions

Please read our FAQ to get answers instantly.

All products ship from the USA / FL.

During summer months we use Prime-fulfilment for USA domestic shipments. Depending on location this is a 1-3 day service. This excludes Canada, Alaska, Hawaii and USA territories. These are considered International for the shipment purposes.

International shipping is handled by DHL Express with 2-3 day typical delivery. We have a good relationship with DHL Express and can offer low rates to most anywhere in the world. 

International shipping charge is depends on the destination. Sometimes DHL adds a huge “remote area delivery” upcharge in which case USPS Priority International can be used. You may contact us to arrange it.


We accept the following:

  • PayPal payments with or without account.
  • Credit Card payments cleared by PayPal Payments Pro

Orders are instantly sent for fulfilment and will typically get delivered within 1-3 business days

International DHL Express shipments take typically 1-3 days to reach. Some exception for remote areas can take longer. Canada orders are typically delivered the next day.

We use PayPal payment processor and never control, store or see any of your payment details.

Your email, delivery address and phone information is stored on our website under your account controlled by you. We will never share any information to any 3rd parties. All details are outlined in our privacy policy and terms and conditions. By ordering you agree to our privacy policy and terms and conditions.


You will receive an order confirmation email from PayPal and a shipping tracking email from the fulfiller.

You can expect delivery within 1-3 days for most locations. Small amount of international locations take longer to deliver.

Send us an email

Use the contact form below or send directly: support@thenaudio.com